Service Excellence – ART of personalised service

Course duration: 30 hours
Target audience: Beginner

This program is designed to enhance specialised service skills. (Personalised service) for hotel staff, Restaurants, and other service-related businesses, Participants will learn essential and important skills and behaviours that will not only make them do their jobs better and more professional, but also staff will provide sincere service to make the customer impressed and meet all their expectations as well as excellent customer experience.

Training Methodology

  • Workshop
  • Lecture
  • Situation simulation
  • Activities
Category:

Description

Content Of Program

  • Module 1 Introduction of service
  • Module 2 Who are our guests or customers?
  • Module 3 Guest or customer expectations
  • Module 4 ART of personalized service (4 keys behaviors)

Requirements

  • Cancellation can be made at least one week prior to the training starts with 50% of total fee will be absorbed by the applicant. Cancellation less than 7 days will be no refund.
  • The school will issue the Certificate for those participants who completely 100% attended the class and or less than 3 hours absence from the class.