Description
Formation institutionnelle – 450 heures :
- Professional front office operations
- Hotel reservations and booking management
- Guest arrival and departure procedures
- Property management systems
- Room allocation and room status coordination
- Guest relations and communication
- Telephone handling and professional etiquette
- Billing and cashiering operations
- Complaint management and service recovery
- Front office documentation
- Interdepartmental communication and more
Formation industrielle – 500 heures :
Students will undertake supervised industry training in a hotel front office environment, gaining operational exposure to guest reception, reservations, check-in and check-out procedures, billing and guest enquiries.
Sujets et compétences couverts : Reception management, guest relations, reservations, front office systems, communication and operational coordination.
Méthodologie de formation : Classroom instruction, front office simulations, system demonstrations, role-plays and supervised industry training.
Méthodes d'évaluation : Theory examination, practical front office evaluation and industry performance assessment.
Prix: HMI Professional Hospitality Training Award – Front Office Specialisation.
