Description
Institutional Training – 450 Hours:
- Professional front office operations
- Hotel reservations and booking management
- Guest arrival and departure procedures
- Property management systems
- Room allocation and room status coordination
- Guest relations and communication
- Telephone handling and professional etiquette
- Billing and cashiering operations
- Complaint management and service recovery
- Front office documentation
- Interdepartmental communication and more
Industry Training – 500 Hours:
Students will undertake supervised industry training in a hotel front office environment, gaining operational exposure to guest reception, reservations, check-in and check-out procedures, billing and guest enquiries.
Topics and Skills Covered: Reception management, guest relations, reservations, front office systems, communication and operational coordination.
Training Methodology: Classroom instruction, front office simulations, system demonstrations, role-plays and supervised industry training.
Assessment Methods: Theory examination, practical front office evaluation and industry performance assessment.
Award: HMI Professional Hospitality Training Award – Front Office Specialisation.
