Description
Formation institutionnelle – 450 heures :
- Housekeeping department management and organisation
- Hotel housekeeping standard operating procedures
- Guest room and public area cleaning
- Professional bed-making standards
- Cleaning chemicals and safety procedures
- Linen and laundry operations
- Housekeeping equipment and inventory
- Guest requests and complaint handling
- Room inspection and quality control
- Departmental coordination, teamwork and more
Formation industrielle – 500 heures :
Students will undertake supervised industry training in a housekeeping department, developing practical experience in room preparation, public area maintenance, guest requests, housekeeping inspections and daily operations.
Sujets et compétences couverts : Room management, quality control, professional cleaning standards, guest service, inventory management, productivity and teamwork.
Méthodologie de formation : Classroom instruction, practical demonstrations, operational simulations, supervised workplace training and performance feedback.
Méthodes d'évaluation : Theory examination, practical skills evaluation and industry performance assessment.
Prix: HMI Professional Hospitality Training Award – Housekeeping Specialisation.
