ຫ້ອງແຖວໜ້າ - (3 ເດືອນ)

ຫ້ອງການແນວໜ້າ – (3 ເດືອນ)

ຊື່ຫຼັກສູດ: Certificate in Front Office Service

ການແນະນຳຫຼັກສູດ ແລະ ຈຸດປະສົງ:

This course introduces students to hotel reception procedures, reservations, guest relations and professional front office operations.

The objective is to develop essential communication and guest-service skills for entry-level front office roles.

ໄລຍະເວລາ: 3 ເດືອນ (360 ຊົ່ວໂມງ)

ໝວດໝູ່: ,

ລາຍລະອຽດ

ການຝຶກອົບຮົມທິດສະດີ – 1.5 ເດືອນ:

  • Introduction to front office operations
  • Hotel organisation and departments
  • Hotel room categories
  • Reservation procedures
  • Check-in and check-out processes
  • Telephone etiquette
  • Professional grooming and communication
  • Guest complaints and service recovery and more

ການຝຶກອົບຮົມພາກປະຕິບັດ – 1.5 ເດືອນ:

  • Reception desk simulations
  • Guest registration
  • Reservation handling
  • Check-in and check-out practice
  • Telephone handling
  • Basic billing procedures
  • Guest enquiry and complaint role-plays and more

ຫົວຂໍ້ ແລະທັກສະທີ່ກວມເອົາ: Reception operations, communication, guest relations, reservation handling, grooming and customer service.

ວິ​ທີ​ການ​ຝຶກ​ອົບ​ຮົມ​: Classroom instruction, role-plays, reception simulations and supervised exercises.

ວິ​ທີ​ການ​ປະ​ເມີນ​ຜົນ​: Theory examination and practical front office evaluation.

ລາງວັນ: HMI Thailand Certificate of Completion – Front Office Service.

ຜະ​ລິດ​ຕະ​ພັນ​ທີ່​ກ່ຽວ​ຂ້ອງ