Description
Theoretical Training – 1.5 Months:
- Introduction to front office operations
- Hotel organisation and departments
- Hotel room categories
- Reservation procedures
- Check-in and check-out processes
- Telephone etiquette
- Professional grooming and communication
- Guest complaints and service recovery and more
Practical Training – 1.5 Months:
- Reception desk simulations
- Guest registration
- Reservation handling
- Check-in and check-out practice
- Telephone handling
- Basic billing procedures
- Guest enquiry and complaint role-plays and more
Topics and Skills Covered: Reception operations, communication, guest relations, reservation handling, grooming and customer service.
Training Methodology: Classroom instruction, role-plays, reception simulations and supervised exercises.
Assessment Methods: Theory examination and practical front office evaluation.
Award: HMI Thailand Certificate of Completion – Front Office Service.
