Front Office Service

Course duration: 30 hours
Target audience: Beginner

The Front Office plays a significant role in the hotel service operations as they make or break the impression and satisfaction of guests. That’s because they are usually the first point of contact for guest with. Therefore, learning and understanding of the service and its procedure in the Front Office will help you prepare to be more competent in your ideal career.

Training Methodology

  • Workshop
  • Lecture
  • Situation simulation
  • Activities
  • Practical training with our partner hotels


Content Of Program

  • Module 1 Front Office Basics
  • Module 2 Registration
  • Module 3 Responsibilities during guest stay
  • Module 4 Check out and settlement of bills
  • Module 5 Introduction of guest accounting
  • Module 6 Up-selling and getting back loyal customer
  • Module 7 English for Front Office


  • Cancellation can be made at least one week prior to the training starts with 50% of total fee will be absorbed by the applicant. Cancellation less than 7 days will be no refund.
  • The school will issue the Certificate for those participants who completely 100% attended the class and or less than 3 hours absence from the class.